Repair FAQ

Fill out a Repair Request Form or call us at 203-261-7301. We will advise you on how to proceed with getting your instrument repaired.

Repair customers will receive a turn-around time quote upon drop-off at our shop. The turn-around time will vary with our shop workload and the severity of the repair.  However, we will do our best to honor your timing requests and live up to our reputation for meeting our timing commitments.

Creative Music Rental instruments are repaired at no additional charge per your rental contract.

Private and school-owned instrument repairs start at $45.00 and vary greatly depending on instrument type and repair needed. An estimate can be provided before work is started and the $20.00 estimate charge will be waived if the repair is performed at the CMC Repair Shop.

Technically yes. But we will be very honest with you regarding “repair cost vs. value of instrument”. We will not spend your money on an instrument that will not perform to minimum playability standards, especially pertaining to young musicians.

Creative Music Repair Shop uses an Ultrasonic Power Corp cleaning machine to clean all submersible instruments and instrument parts. The cleaning process is completed by skilled shop assistants using a variety of environmentally safe solvents, materials, and procedures to produce very clean instruments for our customers.

Customers can also help keep instruments clean by washing mouthpieces, using a “pull-through swab” to remove daily water, and by vacuuming the instrument case.

Yes. Creative Music Repair guarantees all labor and materials used for the specific repair performed.